Frequently Asked Questions
Find answers to common questions about our cleaning services and how we work.
How do I book a cleaning service?
Booking is simple! You can use our online booking form on the homepage, call us at 470-504-4245, or email us at ownertannahenry@candiglitzllc.com. We'll confirm your service date, time, and package preference. For your first service, we'll typically reach out within 24 hours to finalize details.
What's your pricing structure?
We offer flexible pricing based on your service type and space size. Our packages start at $99 for basic residential cleaning and go up to custom quotes for commercial spaces. All packages are customizable to fit your budget and needs. Check out our Pricing Guide page for detailed pricing information.
Do you offer eco-friendly cleaning options?
Absolutely! We're committed to sustainable practices. All our packages can include eco-friendly, green cleaning products that are safe for your family, pets, and the environment. These products are just as effective as traditional cleaners—we don't compromise on quality.
What areas do you service?
We primarily serve the Atlanta area and surrounding neighborhoods. We specialize in residential and commercial cleaning throughout the city. If you're unsure whether we service your area, please contact us directly at 470-504-4245 or email us—we may be able to accommodate your location.
How long does a typical cleaning take?
Cleaning time varies based on your space size and service type. Basic residential cleaning typically takes 2-4 hours, while deep cleans can take 4-8 hours depending on your home's size. Commercial cleaning times are customized based on your building size and specific needs. We'll provide a time estimate when you book.
What's your cancellation or rescheduling policy?
We understand plans change! We allow free rescheduling with 48 hours notice. If you need to cancel within 48 hours, a cancellation fee may apply. We're flexible and will work with you to find a time that suits your schedule. Just give us a call at 470-504-4245 to reschedule.
Do you provide your own cleaning supplies?
Yes! We bring all our professional-grade cleaning supplies and equipment to every appointment. You don't need to provide anything. If you have specific products you prefer or allergies we should know about, just let us know in advance and we can accommodate.
Do you offer recurring cleaning services?
Absolutely! We offer weekly, bi-weekly, and monthly recurring cleaning services with special pricing for regular clients. Recurring services help maintain your space between deep cleans and often come with discounted rates. Contact us to set up a recurring cleaning schedule.
Are your cleaners background-checked?
Yes! All Candi Glitz cleaning team members are professionally trained and background-checked. We take your trust seriously and ensure every team member meets our high standards for professionalism and quality service. You can book with confidence.
What if I'm not satisfied with the cleaning?
Your satisfaction is our guarantee! If you're not happy with any aspect of our cleaning service, we'll make it right at no extra cost. We stand behind our work and want you to love your clean space. Just let us know within 24 hours if there's anything we can improve.
Do you offer move-in or move-out cleaning?
Yes! We specialize in move-in and move-out cleaning services. Whether you're moving into a new space or getting your current place ready for new tenants, we provide thorough, detailed cleaning. Our move-in/move-out package starts at $299 and includes a final walkthrough.
Do you offer commercial cleaning for offices?
Absolutely! We offer comprehensive commercial cleaning services for offices, retail spaces, and businesses. We provide flexible scheduling including after-hours and weekend cleaning to minimize disruption to your business. Visit our Commercial page to learn more about our business cleaning solutions.
What is steam cleaning and why should I choose it?
Steam cleaning is a premium cleaning method that uses hot steam to sanitize and deep clean carpets, tile, grout, and upholstery without harsh chemicals. It kills 99.9% of bacteria and germs, is eco-friendly, and safe for pets and children. Many customers choose steam cleaning for allergen relief, post-construction cleanup, and deep sanitization—especially after moving or during spring cleaning. Candi Glitz specializes in steam cleaning as part of our premium service offerings.
How is Candi Glitz different from national cleaning platforms?
Unlike national marketplace platforms like TaskRabbit, Homeaglow, or Angi, you work directly with Tanna and her team. There's no middleman, algorithm, or rating system to navigate. You get personalized attention, steam cleaning expertise, both residential and commercial services, and a local owner who takes pride in every space. You'll know exactly who's cleaning your home and have direct communication throughout the process.
Do you serve Atlanta specifically or surrounding areas?
Candi Glitz is a locally-based, Atlanta-focused cleaning service. We're committed to serving the Atlanta community and surrounding areas with personalized, professional cleaning. As a local business, we understand Atlanta's specific cleaning needs and pride ourselves on being an accessible, trustworthy resource for your cleaning services.
What makes Candi Glitz a Black-owned business matter?
Supporting Black-owned businesses directly impacts our community. Candi Glitz is proudly founded and operated as a Black woman-owned business committed to excellence, fair pricing, and genuine service. When you choose Candi Glitz, you're supporting economic growth and opportunity within your community while getting exceptional cleaning service backed by a team that genuinely cares about your satisfaction.
Still have questions?
Don't hesitate to reach out! Our team is happy to help.